Ocean WiFi is committed to providing dedicated, reliable and robust Internet services by providing options that are not necessarily offered by other Internet service providers. By subscribing to Ocean WiFi services, you understand and agree to these terms of service and any future modifications or additions to this document.
Ocean WiFi is committed to respecting your privacy. Once you choose to provide personally identifiable information, it will only be used in the context of your customer relationship with Ocean WiFi. On various Ocean WiFi web pages you can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, email, contact info, billing information and transaction information. Data collected online may also be combined with information provided during ownership registration of Ocean WiFi products and services.
Ocean WiFi strives to keep your personally identifiable information accurate. Every effort is made to provide you with online access to your registration data so that you may update or correct your information at any time. Ocean WiFi is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. Ocean WiFi uses encryption when collecting or transferring sensitive data.
Bandwidth. As a WISP, Ocean WiFi's bottom line is determined partially by the amount of bandwidth customers utilize. Ocean WiFi can normally balance that cost and utilization while continuing to provide great service to all customers. Customers will not be charged for the bandwidth consumed, nor do we have specific limits or caps on that bandwidth. If you utilize any of your Ocean WiFi services in a manner which consumes excessive bandwidth or affects Ocean WiFi's core equipment, overall network performance, or other users' services, Ocean WiFi may require that you cease or alter these activities. Ocean WiFi does not allow customers authoritative control of their own reverse DNS within the Ocean WiFi domain. The resale of residential-class services is strictly prohibited . Collection of service fees from third party customers on behalf of a Ocean WiFi residential-class service is allowed only if the primary account holder has subscribed to a service package defined by Ocean WiFi to promote connection sharing of any type. This includes but is not limited to both wireless and wired connection sharing.
Ocean WiFi does not permit customers to run servers (web, mail, etc.) over their Internet connections. Customers are permitted to use hubs and at times personal routers. Any service that causes a disruption in the network integrity of Ocean WiFi or its vendors, whether directly or indirectly, is strictly prohibited and could result in termination of service. This may include but is not limited to: IRC servers, adult-content servers, bots, webpages hosted on any Ocean WiFi servers, servers connected to a Ocean WiFi provided Internet connection, or shared networks. Ocean WiFi reserves the right to modify or terminate services at our sole discretion.
You are ultimately responsible for any and all activity that originates from your Internet circuit regardless of your knowledge of such activity. This includes but is not limited to activity by other household members, friends and guests. This also applies to security breaches of your own system by others who launch attacks from your machine. It is absolutely imperative that everyone with an Internet connection takes proper precautions to ensure the security of their machine. You are liable and accountable for any activity originating from any of your Ocean WiFi account services that are deemed to be in violation of our Acceptable Use Policy.
Ocean WiFi vigorously pursues all instances of abuse. If you feel you have been attacked or spammed, please notify Ocean WiFi by email at firstname.lastname@example.org and appropriate action can be taken.
In the event of activity which could be considered deliberately or otherwise abusive or in violation of this Acceptable Use Policy, Ocean WiFi reserves the right to suspend and/or terminate your account and all Ocean WiFi provided services immediately, without advanced notice. Ocean WiFi reserves the right, at its sole discretion, to make a determination of what constitutes abuse and you agree that Ocean WiFi's determination is final and binding on you.
The following activities are considered in violation of Ocean WiFi's Acceptable Use Policy:
Intellectual Property Rights Infringement Ocean WiFi respects the intellectual property rights granted under the US copyright laws and the interests of subscribers and content providers on the Internet. You may not store material on, or transmit material over, Ocean WiFi Internet information systems or servers in any manner that infringes the intellectual property rights of any entity or individual. All notices received by Ocean WiFi indicating any activity suspected to infringe upon third party intellectual property rights will be re-routed to the primary account holder on file, accompanied by a request to verify and cease and desist. Ocean WiFi's policy of service suspension or termination of members deemed to infringing the intellectual property rights of a third party is in accordance with the Digital Millennium Copyright Act ("DMCA") as well as US copyright law.
Denial of Service
The use of your connection to facilitate any activity that deliberately impairs another entity, individual or machine from accessing their computer or Internet connection is in violation.Hacking
Any member accessing or attempting to access the machines or accounts of others or any other attempts to breach the security of other systems, regardless of success or failure, is in violation. This also applies to unauthorized mail or web relay/proxy access attempts and port scans.E-Mail Spam
Transmission of unsolicited e-mail from anywhere within our network, distributing unsolicited, commercial, email which advertises any portion of Ocean WiFi's network, IP or domain space, hosting content for the purpose of spamming (such as bulk e-mail distribution lists) or providing support services (such as DNS) for anyone intending to conduct such activity is in violation.Newsgroup Spam
Posting of messages to newsgroups that are off-topic or mass posting of messages to news groups is in violation.Dissemination of Viruses
Intentional release of malicious software that is an attempt to cause damage or harassment to persons and/or machines is in violation. Additionally, repeated demonstrated neglect of equipment on the network which causes malicious traffic or allows unsolicited emails to be sent to other customers or third parties is in violation. Personnel Abuse
Personal threats, sexual harassment, profanity and vulgarities of any sort directed toward Ocean WiFi personnel are considered in violation and will not be tolerated.
Account Billing and Invoicing:
Billing will commence on your Activation Date and you will be financially responsible for all service time thereafter unless Ocean WiFi is notified within a timely manner of an outstanding issue which Ocean WiFi deems to justify service credit. All additions to your existing service package are recognized as non-refundable regardless of usage. Service fees may include applicable state and federal taxes and fees in addition to the advertised rate.
Business-class and personal Bill Accounts will be mailed a monthly paper invoice free of charge unless alternative (email) billing arrangements have been made. Residential-class Ocean WiFi charges for its service continuously regardless of whether or not you are using it because we continue to maintain your connection and/or reserve IP space. This is also true of accounts that are Frozen (denied access) due to non-payment.
Should you opt to terminate your Ocean WiFi service(s), you must contact us via telephone or email on the effective date. All disconnection requests will be processed on the date the request is received. This applies to both total account and single service terminations.
Bill Accounts will be invoiced 7 days prior to the start of each regular monthly service period. Exceptions may include the initial or final invoice for a particular service. Payment is due prior to the beginning of the service period billed, as indicated by the invoice's Due Date. All payments will be applied to the oldest unpaid invoice in relation to your account's bill cycle.
Ocean WiFi reserves the right to terminate Bill Accounts that remain past due at its final discretion. Upon termination, services on the account will be discontinued and all files will be removed from our servers without further notice. Any applicable Disconnection Fees will be applied and due at that time.
If you wish to reinstate service with Ocean WiFi, you will be required to pay all outstanding charges from the inception of your service continuously to the current month, which is always paid in advance. If your account is permanently deleted, your username may be reassigned. If you wish to reinstate your account, you will be subject to any and all installation and setup charges in effect at the time of order placement, as well as any pertinent outstanding charges from your former account.
Liability & Limitations:
Ocean WiFi is not liable for any costs, expenses, losses, or damages, either general, special, actual, consequential, or incidental, that you may suffer or that some other person may suffer and claim against you resulting from the following: use, misuse, or service outage; customer premise hardware; your actions or activities, whether legal or illegal; the actions or activities of any other Ocean WiFi customer, whether legal or illegal; or any other goods or services provided by Ocean WiFi or any of its vendors. In no event shall Ocean WiFi be liable to you under this Agreement or in relation to any matters in any way connected with this Agreement in an amount that exceeds the service fees you have paid to date or in the preceding year.
The technical support that Ocean WiFi provides is limited to the connectivity itself. Providing additional assistance with configuring your computer/browser/email applications, etc...to work with our services is considered the customers responsibility. Support for these and other applications and uses is not provided or implied unless it is a specifically contracted service.
Ocean WiFi has the right to terminate your service at its sole discretion, as determined by Ocean WiFi. Customers within an active service term that are terminated due to violation of policy will be assessed a standard Disconnection Fee. All customers terminated for this reason are liable for any and all outstanding funds due to Ocean WiFi at the time of service termination, including but not limited to rendered service, hardware and installation fees. Ocean WiFi is committed to providing quality Internet services. However, Ocean WiFi is not ultimately responsible for the quality of your personal computer or any modifications you make to any equipment we supply. We are committed to solving your problems but we are not responsible for failings in individual Operating Systems and custom configuration of Operating Systems, Operating System components, software, network hardware, or inside wiring.
Although Ocean WiFi wishes to provide an equitable solution to every customer, we reserve final rights in providing service and final discretion in all decisions.